Privacy Policy

1. Introduction

Welcome to SpotPark Group ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time parking locator application and services.

By using SpotPark Group, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Payment Information: Credit card details and billing information for parking payments
• Support Communications: Messages, feedback, and support requests you send to us
• Survey Responses: Information provided in response to surveys or user research

2.2 Information We Collect Automatically

When you use our app, we automatically collect certain information, including:

• Location Data: GPS coordinates, parking search locations, and route information
• Device Information: Device type, operating system, app version, and unique device identifiers
• Usage Data: How you interact with our app, features used, and time spent
• Log Data: IP address, browser type, pages visited, and crash reports

2.3 Information from Third Parties

We may receive information from third-party services you connect to our app, such as:

• Payment processors for transaction verification
• Navigation apps for route integration
• Social media platforms if you choose to connect them

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Providing Our Services

• To provide real-time parking availability information
• To process parking payments and reservations
• To generate directions and navigation assistance
• To maintain and improve app functionality

3.2 Communication

• To respond to your inquiries and support requests
• To send service-related notifications and updates
• To provide customer support and technical assistance
• To send marketing communications (with your consent)

3.3 Analytics and Improvement

• To analyze usage patterns and improve our services
• To develop new features and functionality
• To conduct research and statistical analysis
• To monitor and prevent fraud or abuse

3.4 Legal Compliance

• To comply with legal obligations and regulations
• To protect our rights and prevent illegal activities
• To enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our services, such as:

• Payment processing companies
• Cloud hosting providers
• Analytics services
• Customer support platforms

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.5 Aggregated Data

We may share aggregated, anonymized data that cannot be used to identify individual users for analytical or marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information:

5.1 Technical Measures

• 256-bit SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access

5.2 Organizational Measures

• Limited access to personal data on a need-to-know basis
• Regular employee training on data protection
• Incident response procedures for data breaches
• Compliance with industry standards and regulations

5.3 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Portability

You can request access to your personal information and obtain a copy in a portable format.

6.2 Correction

You can update or correct inaccurate or incomplete information.

6.3 Deletion

You can request deletion of your personal information, subject to legal requirements.

6.4 Restriction and Objection

You can restrict processing or object to certain uses of your information.

6.5 Marketing Communications

You can opt out of marketing communications at any time.

6.6 Location Data

You can disable location services in your device settings or app permissions.

To exercise these rights, contact us at privacy@spotparkgroup.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for app functionality
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookie settings through your browser or device preferences. However, disabling certain cookies may affect app functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Your explicit consent where required

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying an in-app notification

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.